Access to your personal data
If you have a LifeOUT account, much of the data that you have given us can be accessed at any time by logging on, however should you want a copy of the data, we can provide this once we verify that you are the account holder. We may request specific information from you to help us confirm your identity, or to help speed up our response.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
An exception to the accessible data is the IP (Internet Protocol) addresses from which you logged on to LifeOUT, which are stored in logs. These are kept for 30 days to enable us to help you should you have a query about payments or access to your account. These data are not alterable. You can obtain access to this information by submitting a Data Subject Access Request.
If you don’t have a LifeOUT account, and you believe that we may hold data about you nonetheless, please contact our Support Team by emailing firstname.lastname@example.org. They will ask you a few questions by email to find out if we have any data stored about you. They will then arrange to provide you with access to that data.
Data Subject Access Request
What is a Data Subject Access Request?
A Data Subject Access Request (DSAR) is a request to a data controller, (in this case LifeOUT Systems, LLC), to provide you with all the personally identifiable information that they hold about you. We are only likely to have any data held about you if you fall into one of the following categories:
- You are a member of LifeOUT
- You are a supplier of goods and services to LifeOUT Systems, LLC (including Modelling and Photography)
- You have participated in surveys or agreed to be interviewed to help us with our research
- You have placed an advertisement with us
- You are an employee or former employee of LifeOUT Systems, LLC
- You are an advertiser on one of our sites
What can I expect to receive if I make a Subject Access Request to LifeOUT?
Data on LifeOUT
To make a Subject Access Request to LifeOUT Systems, LLC about the data that we hold on LifeOUT, you can contact our Support Team. You will receive the following data:
- Your profile data in comma separated file format. This will contain all the personal information that you have entered when joining LifeOUT and the IP address that we last have recded for you and your log in details for the past 30 days.
- Your photos
For reasons of privacy, and because the data that we process relates to our members' sex lives, we don't supply any information that could be used to identify other members in Data Subject Access Requests.
Data not on LifeOUT
If you believe that we hold other personal data about you, we may need to ask you for more information to locate it, in which case please contact our Support Team with the details.
The personal data that you provide on LifeOUT can be edited by you at any time thereby allowing you to rectify any errors. If you have difficulty finding out how, you can submit a request for assistance with our Support Team. Some data cannot be changed because it is collected, timestamped and stored in logs. Log data is deleted after 30 days unless we are required to retain it by law.
If you have started to request a LifeOUT account but have abandoned the process part way through, your personal data will be deleted automatically.
You can delete your LifeOUT account by following the delete account instructions. Data in backups may take slightly longer to be removed from the system. The backups are only accessible to our Operations Team and we have processes in place to ensure that deleted accounts in those backups are put beyond use and cannot be restored.