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If you are having issues with the video player, chat client, or IM client not displaying properly, the most frequent cause is an outdated version of Adobe Flash or some other issue with Flash plugin.

NOTE: Issues with video speed / buffering are not caused by this. This is a result of internet congestion and/or speed and something we have no control over. Contact your ISP if this issue is persistent.

Before contacting us regarding video, chat, or IM issues, please follow these instructions provided by Youtube to uninstall and reinstall Flash.